Refund Policy
Return and refund policy
At WallArtistic, we want you to be satisfied with your order. Do you still want to return a product? For our standard products, we offer a return period of 30 days after receipt.
The first 14 days fall under the statutory right of withdrawal. For the period thereafter, up to 30 days after receipt, WallArtistic offers an additional return service.
Registering a return
Would you like to return a product? Please let us know within 30 days of receipt via info@wallartistic.nl or via the return option on our website.
Please include your name and order number, so we can quickly find your order.
You can send your return to:
WallArtistic
Bredeweg 22
9995 PT Kantens
The Netherlands
We recommend packing your return well and sending it with proof of postage and, if possible, track & trace. Keep the proof of postage until your return has been fully processed.
Return conditions
During the first 14 days after receipt, you have the statutory right to withdraw from your purchase without providing a reason.
During this period, you may examine and assess the product as you would reasonably be able to do in a store. The original packaging is not required for this. We do ask that you return the product carefully and well-protected.
If a product has been used more than necessary to assess it and has therefore decreased in value, this depreciation may be deducted from the refund.
If you register a return after the first 14 days, but still within our 30-day return period, we require that the product be unused, undamaged, and complete and returned carefully.
Return costs
The direct costs for returning an order are borne by the customer for a standard return.
Has your product been delivered damaged, incorrect, or defective? Please contact us first at info@wallartistic.nl. In that case, we will work with you to find an appropriate solution, and necessary return costs for a justified claim to your statutory rights will not be at your expense.
For large products that cannot be returned via a regular parcel service due to their size, higher return costs may apply. When this is the case, we will inform you of the expected direct costs of returning before the purchase.
Refund within the statutory cooling-off period
When you withdraw from your entire order within the statutory cooling-off period of 14 days, we will refund the purchase amount and the costs of our standard outbound shipping.
Did you choose a more expensive shipping method than our standard shipping? Then we will refund a maximum of the costs of the standard shipping.
Are you returning only part of your order? Then the original shipping costs do not have to be refunded.
We will provide a refund no later than 14 days after your withdrawal notice. We may wait to issue the refund until we have received the product or until you have provided proof of return, whichever happens first.
The refund will be made via the same payment method you used for your order, unless we explicitly agree otherwise.
Refund for returns between 15 and 30 days
Are you returning a product via our additional return service after the statutory cooling-off period, but within 30 days of receipt? Then we will process the refund after we have received and checked the returned product.
During this period, the product must be unused, undamaged, and complete.
The costs of the return shipment are at your own expense. The original shipping costs are not refunded with this additional return service.
The purchase amount of the returned product will be refunded via the original payment method.
Refund not yet received?
Have you received a message from us that your refund has been processed, but you do not yet see the amount in your account?
Please note that your bank or payment provider may need a few business days to make the refund visible.
Is it taking longer than expected? Feel free to contact us via info@wallartistic.nl. We are happy to check this for you.
Sale and discounted items
Items bought on sale or during a promotion can also be returned during the statutory cooling-off period.
For our additional return service from day 15 to day 30, the same return conditions apply to sale items as to other standard products, unless clearly stated otherwise before the purchase.
Personalized and custom-made products
For products made specifically according to your individual wishes or specifications, the statutory right of withdrawal may be excluded.
This may apply, for example, to:
-
a product with a photo or image provided by you;
-
a personal design or personal text;
-
a specially requested size that is not part of our standard sizes;
-
other products clearly manufactured according to your individual specifications.
The fact that a standard WallArtistic product is only produced after you have placed your order does not in itself mean that the right of withdrawal expires.
When a product cannot be returned due to customization, this is clearly indicated before placing the order.
Your statutory rights always continue to apply if a custom-made product is delivered damaged, incorrect, or defective.
Received a damaged or incorrect product?
Have you received a damaged, incorrect, or possibly defective product? That is, of course, disappointing.
In that case, please contact us as soon as possible via info@wallartistic.nl. Include your order number and, if possible, send a few photos of the product and the packaging.
We will review the situation and ensure an appropriate solution.
Exchanges
Would you rather exchange a product for a different size or design? Feel free to contact us.
In many cases, it is simplest to return the original product and then order the desired product again.
Need help?
Do you have questions about returns, exchanges, or a refund? Please feel free to contact us at:
We are happy to help you.