WallArtistic Terms and Conditions

Version: September 2026

Article 1 – Definitions

In these general terms and conditions, the following definitions apply:

1. WallArtistic: the business owner that offers products to consumers and business customers via the webshop.

2. Consumer: a natural person who is acting for purposes that are outside their trade, business, or professional activity.

3. Customer: any natural person or legal entity that enters into an agreement with WallArtistic.

4. Agreement: any agreement reached between WallArtistic and the customer, including an agreement concluded via the webshop.

5. Product: any product offered by WallArtistic, including posters, artworks, wall decoration, wall circles, and related products.

6. Custom Work: a product manufactured at the customer's request according to individual specifications that do not belong to WallArtistic's standard choices, for example with a personal image, photo or design, a personal adjustment, or a specially requested non-standard size.

7. Distance Agreement: an agreement concluded without the simultaneous physical presence of WallArtistic and the consumer, for example via the webshop.

8. Right of Withdrawal: the legal right of a consumer to terminate a distance agreement within the legal cooling-off period without providing a reason.

9. Cooling-off Period: the legal term within which the consumer can make use of the right of withdrawal.

10. Model Withdrawal Form: the form at the bottom of these terms and conditions that a consumer can use to let WallArtistic know they wish to exercise their right of withdrawal.

Article 2 – Identity of WallArtistic

WallArtistic
Bredeweg 22
9995 PT Kantens
The Netherlands

Email: info@wallartistic.nl
Phone: +31 (0)6 20 15 41 97
Chamber of Commerce (KvK) number: 74868292
VAT identification number: NL002440341B35

Article 3 – Applicability

1. These general terms and conditions apply to every offer made by WallArtistic and every agreement between WallArtistic and the customer.

2. The general terms and conditions are made available in a clear and accessible manner before the agreement is concluded, so that the customer can view and save them.

3. If additional terms and conditions apply to a specific product, service, or promotion in addition to these general terms and conditions, these will be clearly stated before the agreement is concluded.

4. If a provision of these general terms and conditions conflicts with mandatory consumer law, the consumer's legal rights shall prevail.

5. For business customers, additional or deviating agreements may apply. Legal provisions specifically intended for the protection of consumers do not apply to business customers.

Article 4 – The Offer

1. WallArtistic describes the products offered as clearly and accurately as possible. The main characteristics, available sizes, materials, and other relevant product information are listed on the product page.

2. Images and mock-ups are used to provide the best possible impression of the product. Due to screen settings, lighting conditions, choice of material, and the production process, colors may differ slightly from the actual colors of the product received.

3. Small deviations inherent to the material or production process do not automatically mean that the product does not conform to the agreement.

4. Obvious typographical, pricing, or input errors do not bind WallArtistic when it is clear to the average consumer—or should have been reasonably clear—that an error has occurred.

5. The price of the product, any shipping costs, and other additional costs are clearly displayed before finalizing the order.

6. When an offer is valid for a limited time or is subject to additional conditions, this will be stated with the offer.

Article 5 – Formation of the Agreement

1. The agreement is concluded after the customer has placed the order and WallArtistic has confirmed the order electronically.

2. After placing the order, the customer will receive an order confirmation at the provided email address.

3. The customer is requested to enter the information required for processing and delivering the order carefully and correctly.

4. Did the customer discover an error, for instance in the delivery address, after ordering? Please contact us as soon as possible. We will be happy to see if the information can still be adjusted before the order is dispatched.

5. If an ordered product cannot be delivered unexpectedly, WallArtistic will contact the customer as soon as possible.

6. If delivery is definitively impossible, the amount paid for the undelivered product will be refunded.

Article 6 – Legal Right of Withdrawal

1. In principle, a consumer has the legal right to withdraw from the agreement within 14 days without giving any reason for a distance purchase.

2. For the purchase of a product, the legal cooling-off period begins on the day after the consumer, or a third party designated in advance by the consumer who is not the carrier, has received the product.

3. When one order consists of several products that are delivered separately, the cooling-off period begins, in the cases legally determined for this, after the last product has been received.

4. The consumer does not have to wait until the order has been delivered to inform WallArtistic that they wish to cancel the purchase.

5. To exercise the legal right of withdrawal, the consumer must clearly inform WallArtistic within the cooling-off period that they wish to withdraw from the agreement.

6. This can be done, among other ways:

   • via the online withdrawal or cancellation function on the website;

   • by email via info@wallartistic.nl;

   • by letter;

   • or with the model withdrawal form at the bottom of these terms.

7. The consumer does not have to provide a reason for the withdrawal.

8. When the consumer uses the online withdrawal function, the consumer will receive a confirmation of the received withdrawal as soon as possible.

Article 7 – Returning within the legal cooling-off period

1. After the consumer has informed WallArtistic of exercising the right of withdrawal within the legal cooling-off period, the consumer has a maximum of 14 days to return the product.

2. Returns can be sent to:

WallArtistic
Bredeweg 22
9995 PT Kantens
The Netherlands

3. The direct costs of the return shipment are for the consumer's account, provided the consumer has been clearly informed about this before concluding the agreement.

4. For products that, due to their size or nature, cannot be returned by mail in the usual way, information on the expected direct return costs will be provided in advance where legally required.

5. During the legal cooling-off period, the consumer may view and assess the product as they would reasonably be able to in a physical store.

6. If a product has been used beyond what is necessary to establish its nature, characteristics, and operation, the consumer may be liable for the resulting depreciation in value.

7. The original packaging is not required to exercise the legal right of withdrawal. However, we ask customers to return the product carefully and well-protected, preferably in the original or a comparably protective packaging.

8. Was a product delivered damaged, incorrect, or defective? Please contact us. In that case, the consumer's legal rights apply, and the normal rules for a voluntary return are not used to restrict these rights.

Article 8 – Refund within the legal right of withdrawal

1. When the consumer withdraws from the entire order within the legal cooling-off period, WallArtistic will refund all payments received from the consumer for that order, including the costs of the standard outgoing delivery offered by WallArtistic.

2. When the consumer has chosen a more expensive shipping method than the standard offered shipping method, WallArtistic does not have to refund the difference in shipping costs.

3. When only part of an order is returned, the original shipping costs do not have to be refunded if those shipping costs would also have been due without the returned product.

4. WallArtistic will refund the amount no later than 14 days after the consumer has reported the withdrawal.

5. For a product, WallArtistic may wait with the refund until the returned product has been received or until the consumer demonstrates that the product has been sent back, whichever occurs first.

6. The refund will be made using the same payment method used for the original transaction, unless the consumer explicitly agrees to a different payment method.

7. No additional fees will be charged to the consumer for the refund.

Article 9 – 30-day return period

1. At WallArtistic, you have a return period of 30 days after receipt for standard products.

2. The first 14 days of this period fall under the legal right of withdrawal. WallArtistic voluntarily extends the ability to return standard products to a total of 30 days after receipt.

3. During the first 14 days, all legal rights as described in Articles 6, 7, and 8 remain fully applicable.

4. If you report the return after the legal cooling-off period of 14 days, but no later than 30 days after receipt? Then the return falls under WallArtistic's additional return service.

5. After a return has been registered within this additional return period, we ask the customer to return the product within 14 days.

6. For returns registered after the legal cooling-off period, WallArtistic may require that the product:

   • is unused;

   • is undamaged;

   • is complete;

   • and is returned carefully.

7. We ask customers to return the product, if possible, in the original packaging or in a similarly protective package.

8. The direct costs of the return shipment for this additional return service are for the customer's account, unless WallArtistic has agreed otherwise.

9. For a voluntary return reported only after the legal cooling-off period has expired, the original shipping costs do not need to be refunded.

10. Personalized products, products manufactured according to individual specifications, and other products for which an exception has been clearly stated in advance may be excluded from this additional return service.

11. This additional return service does not limit the consumer's legal rights in any way, for instance when a product is damaged, incorrectly delivered, or defective.

Article 10 – Exceptions to the right of withdrawal

1. The legal right of withdrawal can only be excluded where the law permits this and the consumer has been clearly informed about this before the purchase.

2. For WallArtistic, this may apply in particular to products that:

   • are manufactured according to individual wishes or dimensions of the consumer that are not part of the standard choices on the website;

   • are manufactured with a photo, image, or design provided by the consumer;

   • contain a personal text or other individual adjustment;

   • or are clearly personal or personalized in nature.

3. The mere fact that a poster, artwork, or other product is only produced after the order has been placed does not mean that the legal right of withdrawal automatically lapses.

4. Choosing a standard size, material, frame, version, or other standard option that WallArtistic offers on the product page does not in itself make the product custom work for which the right of withdrawal can be excluded.

5. When the legal right of withdrawal does not apply to a specific custom product, this is clearly indicated before finalizing the order.

6. An exception to the right of withdrawal for custom work does not affect the legal rights of the consumer when the product is damaged, incorrectly delivered, or faulty.

Article 11 – Prices and payment

Article 12 – Conformity and legal warranty

1. WallArtistic guarantees that the delivered products comply with the agreement and with what the consumer may reasonably expect from the product based on the agreement and the law.

2. The legal warranty applies to products sold to consumers.

3. In the Netherlands, the legal warranty does not have a general, fixed warranty period. How long a consumer may expect a product to remain in good working order depends, among other things, on the nature of the product, the price, the agreements made, and the information provided about the product.

4. If a product does not comply with the agreement, the consumer may be entitled to free repair or replacement.

5. Repair or replacement shall take place free of charge, within a reasonable time, and without significant inconvenience to the consumer, insofar as required by law.

6. If repair or replacement is not possible, does not take place within a reasonable time, or cannot be required of the consumer under legal circumstances, the consumer may be entitled to a price reduction or dissolution of the agreement.

7. Any commercial warranties or manufacturer's warranties are in addition to the legal warranty and do not limit the consumer's legal rights.

8. Damage demonstrably caused by misuse, incorrect handling, improper maintenance, self-made modifications, or other circumstances attributable to the consumer is not automatically covered by the legal warranty.

9. Have you received a damaged, incorrect, or potentially defective product? Please contact us as soon as possible via info@wallartistic.nl. We are happy to look for a suitable solution with you.

Article 13 – Delivery and shipping

1. WallArtistic handles orders with care and strives to deliver them within the expected delivery time indicated on the website.

2. For many orders within the Netherlands and Belgium, the expected delivery time is generally 1–3 working days, unless otherwise indicated for the product or during the ordering process.

3. The actual expected delivery time may depend on the product, size, material, stock, production method, and destination.

4. If no other delivery period has been agreed upon, the order will be delivered within the applicable legal time limit at the latest.

5. Delivery may take longer during busy periods, around public holidays, or in the event of unexpected delays at the carrier. When an order is delayed, WallArtistic will try to inform the customer as soon as possible.

6. If delivery does not take place within the agreed or legal time limit, the consumer retains the rights provided by law in the event of late delivery. Depending on the situation, this may include setting an additional delivery period and dissolving the agreement.

7. When WallArtistic announces that delivery is definitively impossible, the consumer may terminate the agreement for the undeliverable product and the amount paid for it will be refunded.

8. The order will be delivered to the delivery address provided by the customer during the ordering process.

9. Therefore, always check whether the delivery address is entered correctly before completing your order. Did you discover a mistake after all? Please contact us as soon as possible. We are happy to see if we can still change it.

10. The risk of loss or damage to the product remains with WallArtistic until the consumer or a third party designated by the consumer has received the product, except for legal exceptions.

11. Did a package get lost during transport or was it damaged during shipping? Please contact us. WallArtistic will contact the carrier if necessary and remains responsible for the legal obligations toward the consumer.

Article 14 – Complaints

1. We find it important that you are satisfied with your order. Do you have a question or complaint? Please feel free to contact us via:

info@wallartistic.nl

or by post:

WallArtistic
Bredeweg 22
9995 PT Kantens
The Netherlands

2. Preferably state your order number and a clear description of the complaint. If it helps to assess damage or a problem, you can include photos.

3. WallArtistic tries to answer complaints as soon as possible. If a complaint cannot be resolved immediately, we will let you know how the complaint will be handled further within a reasonable time.

4. Submitting a complaint does not limit the legal rights of the consumer.

5. If a complaint cannot be resolved by mutual agreement, the consumer may use the legal options to submit the dispute to a competent body or court.

6. If, at the time of the dispute, WallArtistic is affiliated with a recognized body for alternative dispute resolution and the dispute is eligible for this, the consumer may also make use of that option.

Article 15 – Applicable law and disputes

1. Dutch law applies to agreements with WallArtistic.

2. For consumers who have their habitual residence in another country and to whom mandatory consumer protection rules of that country apply, this choice of law may not result in the consumer losing the protection to which he or she is entitled under the applicable mandatory law.

3. WallArtistic and the customer will preferably first try to resolve a dispute together.

4. If this is not successful, the dispute may be submitted to the court or dispute resolution body competent under applicable legal rules.

5. The Vienna Sales Convention does not apply insofar as its exclusion is legally valid.

Article 16 – Changes and other provisions

1. WallArtistic may amend these general terms and conditions from time to time, for example when laws and regulations, the webshop, or the services change.

2. For an already placed order, the terms and conditions that applied at the moment the agreement was concluded generally apply, unless a later amendment is to the benefit of the consumer or the law provides otherwise.

3. If one or more provisions of these terms and conditions prove to be entirely or partially invalid or unenforceable, the remaining provisions will remain in force as much as possible.

4. An invalid provision shall not be applied insofar as it is in conflict with mandatory law. The applicable legal regulation will take its place.

5. Additional agreements between WallArtistic and the customer only apply when they have been clearly agreed upon. Such agreements may not limit the mandatory legal rights of consumers.

Appendix – Model withdrawal form

Do you wish to exercise your right of withdrawal? You can fill out the information below and send it to us.

The use of this form is not mandatory. You can also report your return via our website or by e-mail.

To:

WallArtistic
Bredeweg 22
9995 PT Kantens
The Netherlands
info@wallartistic.nl

I hereby inform you that I wish to withdraw from my purchase.

Product(s):
....................................................................

Order number:
....................................................................

Ordered on:
....................................................................

Received on:
....................................................................

Name:
....................................................................

Address:
....................................................................

E-mail address:
....................................................................

Date:
....................................................................

Signature:
....................................................................

A signature is only required when sending this form to us on paper.